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Accessibility Statement

Last updated: October 2026

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The entity responsible for processing personal data within the scope of the Melides Wellness website and services is Agilewheels Ramossaúde Unipessoal, Lda., with tax identification number 518146510 and registered office at Estrada Nacional 261, n.º 13 A, 7570-610 Melides, Portugal, except in cases where another entity is legally responsible for processing.

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Melides Wellness integrates two areas of activity: the Melides Wellness Gym and the Melides Wellness Clinic.

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For questions related to privacy and data protection, you can contact us at the following addresses:

What personal data do we collect?

Melides Wellness may collect personal data necessary for the provision of its services and the operation of the website, including:

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  • Identification and contact information: name, surname, email address, telephone number, address and date of birth, when necessary.

  • Registration and membership data: chosen plan, contractual details, membership status, and information necessary for managing the relationship with the client.

  • Billing information: Tax Identification Number (NIF), when provided for invoicing, and other legally required information.

  • Payment details: information needed to confirm and manage payments.

  • Health data: information about health conditions, physical limitations or other elements relevant to the safety of exercise or the provision of clinical services, when applicable.

  • Communication data: messages sent through contact forms, information requests, complaints, and communications with our team.

  • Website usage data: technical information, such as IP address, device, browser and page usage, when collected through cookies or similar technologies.

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Only the data that is appropriate and necessary for each purpose will be requested.

For what purposes do we use your data?

We have adapted this site in accordance with WCAG [2.0 / 2.1 / 2.2 - select relevant option] guidelines, and have made the site accessible to the level of [A / AA / AAA - select relevant option] . This site's contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. As part of this effort, we have also [remove irrelevant information] :

Legal basis for treatment

The processing of personal data will be carried out based on one of the grounds provided for in the General Data Protection Regulation (GDPR), depending on the purpose in question.

 

These grounds may include the performance of a contract or pre-contractual steps, compliance with legal obligations, the consent of the data subject, or the legitimate interest of Melides Wellness, where legally permissible.

 

When treatment depends on consent, this consent may be withdrawn at any time without affecting the lawfulness of treatment previously performed.

Health data

In the context of certain gym activities or clinic services, it may be necessary to collect health-related data, including information on physical limitations, injuries, or conditions relevant to the safe and appropriate provision of the service.

 

This data receives enhanced protection under applicable legislation and will only be processed when there is a valid legal basis and the specific conditions set out for the processing of special categories of personal data are met.

 

Access to this data will be limited to those who need to know it for the applicable purpose, respecting confidentiality obligations.

Sharing data with third parties

Personal data may be shared with service providers that support the operation of Melides Wellness, exclusively to the extent necessary for their respective functions. These may include:

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  • The platform for managing the website and members' area.

  • Payment service providers.

  • Billing and accounting service providers.

  • Reservation and class management systems, where applicable.

  • Email and newsletter service providers.

  • Providers of hosting, storage and IT support.

  • Professionals involved in providing services, when access to data is necessary and legitimate.

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The data may also be disclosed to public authorities or other entities when there is a legal obligation to do so.

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When service providers act as subcontractors, the processing will be governed by the terms required by applicable law.

Digital payments, invoicing and contracts

Payments made through the website may be processed by external payment service providers. The handling of payment data will be carried out in accordance with the terms and policies of these providers.

 

The data required for invoicing will be used to fulfill applicable tax obligations. The Tax Identification Number (NIF) may be requested from the customer when they require an invoice.

 

In the context of joining certain memberships, identification and signature data may be used to generate, formalize, store, and make the respective contract available in digital format.

Newsletter and marketing communications

Melides Wellness may send newsletters and communications about services, classes, events, news and other relevant information, provided there is a legal basis for doing so.

 

When consent is required, it will be requested clearly and separately from the other conditions necessary for the provision of services.

 

The user may cancel the subscription at any time through the mechanism indicated in the communication received or by contacting Melides Wellness.

 

Canceling marketing communications will not affect the sending of messages necessary for managing a membership, payment, contract, or other contracted service.

Requests, issues and suggestions

If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:

  • [Name of the accessibility coordinator]

  • [Telephone number of the accessibility coordinator]

  • [Email address of the accessibility coordinator]

  • [Enter any additional contact details if relevant / available]

Data preservation

Personal data will only be kept for the period necessary for the purposes for which it was collected, respecting the applicable legal retention periods.

 

Timeframes may vary depending on whether it concerns registration data, contracts, invoicing, marketing communications, reservations, or clinical information.

 

When data is no longer needed, it will be deleted or anonymized, except when its retention is legally required or necessary for the exercise or defense of rights.

Security and confidentiality

Melides Wellness will adopt appropriate technical and organizational measures to protect personal data against loss, destruction, alteration, disclosure or unauthorized access.

 

Access to data will be limited according to the needs of each role and applicable confidentiality obligations.

Data subject rights

Under applicable law, you may exercise the following rights, provided the legal conditions are met:

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  • Access your personal data.

  • Request the correction of incorrect or incomplete data.

  • Request the deletion of data, when legally permissible.

  • Request a limitation of treatment.

  • To oppose certain treatments.

  • Request data portability, when applicable.

  • Withdrawing consent when the treatment is based on that ground.

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To exercise your rights or clarify any doubts regarding the processing of your data, you may contact us via the email addresses indicated in section 1.

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You may also file a complaint with the National Data Protection Commission (CNPD) if you believe that the processing of your personal data violates applicable legislation.

Data from minors

The collection and processing of personal data of minors will be carried out in accordance with applicable legislation and the specific conditions of registration and participation in Melides Wellness services.

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When necessary, the intervention or authorization of the respective legal representative will be requested.

Changes to the Privacy Policy

Melides Wellness may update this Privacy Policy to reflect legal, technical, organizational changes or changes in the services provided.

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The updated version will be published on this page, indicating the date it was last updated.

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