Terms and Conditions
Last updated: October 2026
This website is operated by Agilewheels Ramossaúde Unipessoal, Lda., with tax identification number 518146510 and registered office at Estrada Nacional 261, n.º 13 A, 7570-610 Melides, Portugal, hereinafter referred to as "Melides Wellness".
Melides Wellness integrates two areas of activity: the Melides Wellness Gym, dedicated to physical exercise and well-being, and the Melides Wellness Clinic, dedicated to providing services.
health services.
These Terms and Conditions govern the use of the website and the contracting of services made available online, without prejudice to the contracts and specific conditions applicable to each service.
Services and membership
Through the website, users can find information about the gym, memberships, classes, personal training, and clinic services, as well as register and make payments when these features are available.
Joining a membership program is subject to the terms and conditions of the chosen plan, including price, payment frequency, included services, and any minimum commitment period.
Registration may require completing a form, providing identification data, accepting the contractual conditions and, where applicable, signing a contract. Membership will only be considered complete after fulfilling the applicable requirements and confirmation by Melides Wellness.
The minimum age for online gym membership is 16 years. Registrations for minors under 16 years of age must be discussed beforehand with Melides Wellness for individual assessment and to determine the applicable conditions, including the possible involvement of a legal representative.
Accessibility adjustments on this site
Memberships may have different terms and conditions, particularly regarding duration, included services, payments, and cancellation. All relevant conditions will be presented before signing up.
Memberships with a commitment period are subject to the minimum commitment period indicated in the chosen plan and in the respective contract. The conditions for suspension, early cancellation, and renewal will be those stipulated in the contract and applicable legislation.
Memberships without a commitment period are not subject to a minimum stay, without prejudice to the payment, renewal and cancellation conditions previously communicated.
Family membership, when available, is intended for the holder and eligible family members, namely spouse or partner and descendants. The inclusion of family members is subject to the specific conditions of the membership type. Registration of minors under 16 years of age requires prior contact with Melides Wellness.
Prices, payments and invoicing
Prices, registration fees, monthly fees, insurance, and other applicable charges will be presented to the client before signing the contract.
Payments can be made using the methods provided during the registration process. For recurring payments, the amount, frequency, and applicable conditions will be communicated.
The sports insurance fee, when applicable, may be charged at the time of registration and renewed annually, according to the conditions communicated to the client.
Customers requiring an invoice must provide their Tax Identification Number (NIF) during the registration process or through Melides Wellness' contact channels. The invoice will be issued through the establishment's invoicing system, and the document will subsequently be made available to the customer.
In distance contracts, the consumer may benefit from the right of free withdrawal, under the terms and within the time limits provided for in the applicable legislation, including any legally foreseen exceptions.
To obtain information on exercising this right or to communicate the intention to terminate a contract, the client must contact Melides Wellness directly using the contact details provided in these Terms and Conditions.
The exercise of this right and its effects will be assessed in accordance with applicable law and the circumstances of the contract entered into.
Lessons, bookings and cancellations
Participation in classes and activities may be subject to prior booking and availability.
The rules regarding cancellations, absences, schedule changes, and any potential loss of bookings or credits will be communicated at the time of booking or in the specific terms and conditions applicable to each service.
Melides Wellness reserves the right to change schedules, instructors, or activities, as well as to cancel sessions for operational, safety, or force majeure reasons. Whenever possible, such changes will be communicated in advance and suitable alternatives will be offered.
Requests, issues and suggestions
Members and users must comply with the rules governing the use of the facilities, use equipment responsibly, and follow the instructions provided by Melides Wellness professionals.
Each user is responsible for informing the professionals of any physical limitations or other circumstances relevant to the safe practice of exercise. If there is any doubt regarding their suitability to participate in a particular activity, they should seek advice from a healthcare professional.
Physical exercise involves inherent risks. Melides Wellness promotes the safe use of its facilities and equipment, without prejudice to any responsibilities legally attributable to it.
The services provided by Melides Wellness Clinic are subject to the specific conditions governing the provision of healthcare services and to the applicable professional and legal requirements.
Intellectual property and use of the website
The content of this website, including texts, images, photographs, logos, graphic elements, and other materials, is protected by applicable legislation and may not be reproduced or used for commercial purposes without prior authorisation, except where legally permitted.
Melides Wellness endeavours to ensure the proper functioning of the website but does not guarantee that it will be free from interruptions or temporary technical failures.
Complaints and dispute resolution
Customers may submit complaints through the Electronic Complaints Book (Livro de Reclamações Eletrónico), available at www.livroreclamacoes.pt, without prejudice to any other legally available means of submitting complaints.
Consumer disputes may be referred to the competent alternative dispute resolution entities, where applicable and in accordance with the legislation in force.
Applicable law and contact details
If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:
[Name of the accessibility coordinator]
[Telephone number of the accessibility coordinator]
[Email address of the accessibility coordinator]
[Enter any additional contact details if relevant / available]